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1and1 vs HostGator Web Hosting Comparison

by Wanda CrowleyMay 30, 2018

1and1 vs Hostgator is a battle of two low-cost hosting solutions. The latter is well-known to anyone with a website, while the former is a bit of a mystery to those outside the industry. The purpose of this review is to take a look at 1and1 as well as Hostgator to figure out which service is worth your time and money.

1and1 vs Hostgator – Performance

1and1 and HostGator are tied neck in neck when it comes to pure performance, and that’s not necessarily a good thing. Neither service is particularly fast, staying right in the middle of the pack almost all the time. You won’t get bad service, but you won’t get the fastest loading speeds from either one of these hosts.

HostGator does get the lead when it comes to up-time, though. 1and1 does a fine job, but HostGator edges them out by being spectacularly reliable. The service’s uptime is reportedly above 99.7%, something even a solid host like 1and1 cannot match. If it comes down to the two, HostGator is definitely the overall winner.

Bonus read: HostGator vs GoDaddy Web Hosting Comparison

1and1 vs Hostgator – Prices & Features

1and1 and HostGator share the same general market for users, but they may as well be totally different services. HostGator is one of the major players in the field, with advertisements everywhere and a focus on bringing in novice users. 1and1 is a little more focused on trotting out a big list of features, albeit at a comparably low price. These two services keep prices low by not including everything in their base pricing, but both do offer good homes for those who don’t want to break the bank.

Hosting CompanyPrice Range/MonthDomainsDisk Space (min. to max.)Bandwidth (min. to max.)
1and1$4.99-12.99Unlimited10GB-UnlimitedUnlimited
HostGator$2.64-5.68UnlimtedUnlimitedUnlimited

If you’re just looking at what’s included for the price, HostGator takes home the trophy. It has some of the lowest per-month costs in the industry, even if you’ll have to pay more to get everything you might want.

1and1 vs HostGator- Security

1and1 does a fairly good job with its security protocols. It offers Symantec SSL certificates, secure data centers, and even protection against DDOS attacks. It’s not much more than any good host would do, but there are enough hosts out there that ignore security that 1and1 does at least deserve a bit of praise for their efforts.

Because HostGator offers nearly the same services (though without the Symantec SSL certificate), it’s very hard to give either one of the hosting services an edge in this category. 1and1 does tend to offer its services to lower subscription tiers, which gives you a better overall chance of getting the protection you need. As such, 1and1 narrowly grabs the win here.

1and1 vs HostGator- Usability

1and1 has a fairly major flaw that really hurts its users. It doesn’t use cPanel, which means that users will have to find their way around a back-end with which they are not familiar. It’s not a bad system, mind you, but it’s not the industry standard and that’s definitely not positive.

As you might imagine, the fact that HostGator uses cPanel really does catapult them ahead of 1and1. This is less a mark in favor of HostGator than one against 1and1, though, because HostGator is actually a little more complex than most users would care to imagine. Having a familiar back-end does count for a lot, though, and it’s generally smarter to stick with something that already works. HostGator takes the win in usability simply because it does not make an attempt to reinvent the wheel.

1and1 vs HostGator – Customer Service

HostGator has a decent, if not impressive, customer service record. It gives users access 24/7 support via an online chat tool, e-mail, and through the phone. You should generally expect to wait a bit if you want to talk to a human, but you’ll eventually get the level of support you deserve. There’s no jumping through hoops – just a bit of patient waiting so you’re able to get through the queue and to a representative.

1and1 also offers customer service online and via e-mail, though its online channels don’t work so well. Users have reported significant problems getting their problems resolved online to the degree that most recommend avoiding that channel altogether. Phone support is a bit better, though you’ll have to push through lower tiers of customer service in order to get bigger problems solved.

While HostGator doesn’t have perfect customer service, it still gets the win in this category.

1and1 vs HostGator – Pros & Cons

1and1

Pros:

  • Decent price;
  • Reliable;
  • Good phone-based customer service;
  • Easy to use once you’re used to the back-end;

Cons:

  • Not friendly to new users;
  • No cPanel;
  • Could be more WordPress-friendly;
  • Bad reputation;

HostGator

Pros:

  • Exceptionally reliable;
  • Reasonable speed;
  • Good support;
  • Good security;
  • Great price;
  • No metering;

Cons:

  • Too many up-sold products;
  • Takes a long time to get in contact with the support;
  • Somewhat complex;
  • Getting domains can get a little expensive;

1and1 vs HostGator – Rating

Hosting CompanyPerformanceFeaturesPricesSecurityUsabilityCustomer Support
1and17/107/109/107/104/108/10
Hostgator9/107/109/108/106/108/10

Verdict

In the battle between these two hosts, the winner is clear. HostGator is just a little better on almost every count, with more services, better prices, and more usability for the average user. Don’t just take our word for it, though – if you’ve had a different experience, drop us a line and let us know!

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